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Frequently Asked

How can I place an order on PillDrop Express?

Placing an order is simple! Just browse through our products, select the items you need, and add them to your cart. Proceed to the checkout process, provide the required information, and complete the payment. Your order will be processed promptly.

Do you deliver prescription medicines?

Certainly! Please visit for all your prescription medication needs.

What are the shipping options available?

We offer fast nationwide shipping for all orders. Express same day delivery service is available in certain postcodes. Shipping options and delivery times vary depending on your location and the shipping method chosen during checkout.

Can I track the status of my order?

Yes, you can! Once your order is shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment through our website or the shipping partner's tracking system.

What is your return or refund policy?

We have a customer-friendly return policy. If you receive a damaged or defective product, please contact our customer support within 48 hours of delivery, and we will arrange for a return or refund. Please refer to our Returns and Refunds page on our website for detailed instructions.

Can I get assistance or advice on product selection?

Absolutely! Our knowledgeable pharmacy team is available to assist you. You can reach out to us via phone or email. We can provide guidance and help you choose the right products based on your specific needs.

Are there any limitations on the quantity of products I can order?

While there are no specific limitations on the quantity of products you can order, certain regulations or restrictions may apply to specific medications or healthcare products. If you have any concerns about ordering larger quantities, please reach out to our team for clarification.

Can I cancel or modify my order after it has been placed?

We strive to process and ship orders as quickly as possible. If you need to cancel or modify your order, please contact us immediately. We will do our best to accommodate your request if the order has not yet been shipped.

Do I need a prescription to purchase pharmacy-onlymedicines?

No, you do not need a prescription to purchase pharmacy-only medicines. These products are carefully selected and approved for sale without a prescription, making them easily accessible for your convenience.

Do you offer international shipping?

We do not provide international shipping services at this time.

If you have any further questions or concerns, please feel free to reach out to our team. We are here to assist you and provide the best possible shopping experience at PillDrop Express.